Shipping policy

Effective Date: August 6, 2026

Welcome to OakCraft.store. We appreciate your trust in choosing our carefully selected wooden home décor and lifestyle accessories. Every order we prepare reflects our commitment to quality, craftsmanship, and customer satisfaction. This Shipping Policy explains how we process, package, ship, and deliver orders placed through OakCraft.store.

By placing an order on our website, you agree to the shipping terms outlined below.

Our Shipping Commitment

At OakCraft.store, we understand that timely and secure delivery is an essential part of your shopping experience. Whether you are ordering a decorative wooden vase, wall art, sculpture, plant hanger, or another handcrafted-inspired home accessory, we take every reasonable step to ensure your order arrives safely and in excellent condition.

We partner with trusted logistics providers to deliver our products to customers around the world.

Worldwide Shipping

OakCraft.store proudly offers Free Worldwide Shipping.

We currently ship to most countries and regions where our shipping partners operate.

Our goal is to make beautiful home décor accessible to customers regardless of location.

If shipping restrictions apply to a specific destination, we will notify you as soon as possible after your order is placed.

Shipping Cost

We proudly provide:

Free Standard Shipping on all orders.

There are no minimum purchase requirements to qualify for free shipping.

From time to time, we may also introduce premium or expedited shipping options where available. Any additional shipping charges will be clearly displayed during checkout before payment is completed.

Order Processing Time

Orders are typically processed within:

1–3 business days

During processing, our team will:

Verify your order information.
Confirm payment authorization.
Prepare products for shipment.
Perform quality inspections.
Securely package your order.
Generate shipping documentation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Orders placed during weekends or holidays will begin processing on the next available business day.

Estimated Delivery Time

After processing, the estimated delivery time is:

7–10 Business Days

Delivery estimates may vary depending on:

Destination country.
Customs procedures.
Local courier operations.
Weather conditions.
Seasonal shipping demand.
Transportation availability.

Although most packages arrive within the estimated timeframe, occasional delays beyond our control may occur.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing:

Order number.
Shipment confirmation.
Tracking number (when available).
Tracking instructions.
Carrier information.

Customers are encouraged to monitor shipment progress using the provided tracking information.

Order Tracking

Most shipments include tracking services.

Tracking updates depend on the carrier and destination country.

Please allow 24–72 hours after shipment for tracking information to become active.

If tracking appears inactive during this period, this does not necessarily indicate a problem with your shipment.

Packaging Standards

Every order is packaged with care to protect delicate decorative items during transportation.

Our packaging process is designed to reduce movement and minimize the risk of shipping damage.

Depending on the product, protective materials may include:

Bubble cushioning.
Protective wrapping.
Reinforced cartons.
Corner protection.
Eco-conscious packing materials when available.
Multiple Package Shipments

Some orders may be shipped in multiple packages.

This may occur because:

Products are stored in different fulfillment centers.
Large orders require separate packaging.
Certain items require specialized protective packaging.
Inventory availability varies by warehouse.

If your order is shipped separately, you may receive multiple tracking numbers.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully verify:

Recipient name.
Street address.
Apartment or unit number.
Postal code.
City.
State or province.
Country.
Contact phone number.

Incorrect or incomplete addresses may result in shipping delays, failed deliveries, or returned packages.

OakCraft.store cannot be held responsible for delays caused by inaccurate customer-provided information.

Address Changes

If you need to change your shipping address, please contact us immediately after placing your order.

Address updates can usually be made before the order enters fulfillment.

Once an order has been shipped, we may no longer be able to modify the destination address.

Customs and Import Duties

International shipments may be subject to:

Customs inspections.
Import taxes.
Duties.
Government processing fees.

These charges are determined by the destination country's customs authority.

Unless otherwise stated, customers are responsible for any applicable import duties or taxes required by their local regulations.

Customs Delays

International shipments occasionally experience customs processing delays.

These delays are outside the control of OakCraft.store and the shipping carrier.

Unfortunately, we cannot guarantee delivery dates when customs authorities require additional inspections or documentation.

Delivery Attempts

If the shipping carrier attempts delivery but is unable to complete it, they may:

Leave a delivery notice.
Schedule another attempt.
Hold the package for pickup.
Return the package after multiple unsuccessful attempts.

Customers are encouraged to monitor tracking information and respond promptly to carrier notifications.

Lost Packages

If your package appears lost during transit, please contact our customer support team.

We will:

Investigate with the shipping carrier.
Review shipment records.
Monitor tracking updates.
Work toward a fair resolution.

If the shipment is confirmed lost, we may offer:

A replacement shipment.
A full refund.
Another appropriate solution based on the circumstances.
Delayed Deliveries

While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather.
Customs inspections.
Transportation disruptions.
Carrier delays.
Public holidays.
Natural disasters.
Global logistics interruptions.
High seasonal shipping volumes.

Estimated delivery times should not be interpreted as guaranteed delivery dates.

Damaged Shipments

If your package arrives damaged, please contact us as soon as possible.

To assist our investigation, please provide:

Your order number.
Clear photographs of the damaged product.
Photos of the packaging.
Photos of the shipping label.
A brief explanation of the damage.

After review, we may provide:

A replacement product.
A refund.
Another suitable resolution.
Incorrect Items

If you receive an incorrect item, please notify us promptly.

Once verified, we will arrange an appropriate solution, which may include:

Shipping the correct item.
Sending a replacement.
Issuing a refund.
Offering another mutually agreed resolution.
Missing Items

Some products may be shipped separately.

Before reporting a missing item, please verify:

Tracking information.
Number of packages shipped.
Shipment confirmation email.

If an item is confirmed missing, we will investigate and arrange an appropriate resolution.

Refused Shipments

If a customer refuses delivery without first contacting OakCraft.store, additional shipping or handling expenses incurred during the return process may be deducted from any eligible refund where permitted by law.

We recommend contacting our customer service team before refusing any shipment.

Force Majeure

OakCraft.store shall not be held responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:

Natural disasters.
Floods.
Earthquakes.
Hurricanes.
Wildfires.
Government restrictions.
Labor strikes.
Public emergencies.
Transportation interruptions.
Customs delays.
Global supply chain disruptions.
Pandemics.

Delivery schedules affected by these events may require additional transit time.

Delivery Completion

An order is considered delivered once the shipping carrier confirms successful delivery to the address provided during checkout.

Customers are responsible for ensuring that someone is available to receive the package when required by the carrier.

Sustainable Packaging

In keeping with the natural inspiration behind OakCraft.store, we continuously seek opportunities to improve our packaging practices by using recyclable and environmentally conscious materials whenever practical.

While protective packaging remains our highest priority, we also strive to minimize unnecessary waste.

Policy Updates

OakCraft.store reserves the right to modify this Shipping Policy at any time to reflect operational improvements, shipping partner updates, legal requirements, or changes to our fulfillment process.

The latest version will always be available on our website.

Continued use of our services following updates constitutes acceptance of the revised Shipping Policy.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, we are happy to assist you.

OakCraft.store

Address
67 Linkletter Ave
Central Bedeque, Prince Edward Island C0B 1G0
Canada

Email
support@OakCraft.store

Phone
+1 202-247-7825

Our customer support team is committed to providing friendly, professional, and timely assistance throughout every stage of your shopping experience. From the moment your order is placed until it arrives at your doorstep, OakCraft.store strives to deliver not only beautiful wooden décor but also dependable service inspired by the warmth, simplicity, and lasting quality of Modern Organic Living.