Contact Us
We’re Here to Help
At OakCraft.store, we want every part of your experience to feel as effortless and welcoming as the spaces that inspire our collections.
Whether you have a question before purchasing, need assistance with an existing order, would like more information about a product, or simply need help navigating our store, our customer care team is ready to assist.
We believe good customer service should be straightforward, respectful, and personal. When you contact OakCraft, our goal is to understand your question clearly and provide the most useful solution possible.
Get in Touch
For customer service and general inquiries, you can contact us using the following details:
OakCraft.store
Address
67 Linkletter Ave
Central Bedeque, Prince Edward Island C0B 1G0
Canada
Email
support@OakCraft.store
Phone
+1 202-247-7825
Email is generally the best way to contact our customer care team because it allows us to review your order information and provide detailed assistance.
Order Support
If your inquiry relates to an existing order, please include your order number and the email address used during checkout.
This helps us locate your purchase more quickly.
We can assist with questions regarding order status, shipping, tracking information, delivery concerns, incorrect products, damaged items, returns, refunds, and other order-related matters.
If you are contacting us regarding a damaged or incorrect product, please include clear photographs whenever possible. Images of the product, packaging, and shipping label can help our team understand the situation and provide a resolution more efficiently.
Product Questions
Choosing décor online can sometimes require additional information.
If you would like clarification regarding a product's dimensions, materials, intended use, appearance, installation, or other specifications, please contact us before placing your order.
We will be happy to provide available information so you can choose pieces that suit your home and personal style.
Because many of our products feature natural wood or wood-inspired finishes, slight variations in grain, texture, and tone may occur. These natural differences contribute to the individual character of each piece.
Returns & Refunds
If you would like to request a return or refund, contact our support team before sending your product back.
Please provide your order number and a brief explanation of your request.
Our team will review the information and provide the appropriate return instructions in accordance with our current Return & Refund Policy.
Please do not send merchandise to an address without receiving return instructions first, as the appropriate return destination may depend on your order.
Shipping & Delivery
For questions regarding tracking or delivery, please provide your order number when contacting us.
Tracking information may take some time to update after an order has been dispatched. If your shipment appears delayed or you believe your package may have been lost, our team can review the available shipping information and assist with the next steps.
Our Customer Care Philosophy
OakCraft is inspired by homes that feel calm, natural, and welcoming. We want our customer experience to reflect those same qualities.
That means clear communication, thoughtful assistance, and practical solutions.
Every question matters, whether you are deciding between decorative pieces or contacting us about an issue after delivery.
We appreciate the opportunity to assist you.
Thank You for Choosing OakCraft
Your home is personal, and we are grateful whenever you choose an OakCraft piece to become part of it.
From warm wooden textures to organic botanical forms, our collections are designed to bring a quieter, more natural character into contemporary spaces.
If there is anything we can assist you with, please reach out.
OakCraft.store
67 Linkletter Ave, Central Bedeque, Prince Edward Island C0B 1G0, Canada
Email: support@OakCraft.store
Phone: +1 202-247-7825
Thoughtful design. Natural warmth. A home that feels like you.